Privacy Policy for Sure Call Solutions
Last Updated: 9/10/25
1. Introduction
Sure Call Solutions ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [YourWebsiteURL.com] (the "Site") or provide your information to us in connection with our lead generation services.
Sure Call Solutions ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [YourWebsiteURL.com] (the "Site") or provide your information to us in connection with our lead generation services.
By using our Site or submitting your information, you consent to the practices described in this policy.
2. Information We Collect
We collect information that you provide directly to us and information about your use of our Site.
We collect information that you provide directly to us and information about your use of our Site.
A. Information You Provide:
Consumer Information: If you are a homeowner or individual seeking home services, we collect information you submit on our forms, including:
Personal Identifiers: Name, phone number, email address, postal address.
Service Details: Description of the service needed (e.g., "leaky faucet," "AC not cooling"), project timing, and other details you choose to provide.
Provider Information: If you are a business signing up to receive leads, we collect:
Business Information: Business name, address, phone number, service categories, and service areas.
Personal Identifiers: Name, email, and phone number of the business owner/account manager.
Payment Information: Billing details and payment card information (handled securely by our third-party payment processors).
B. Information Collected Automatically:
Usage Data: We may automatically collect information about your interaction with our Site, such as your IP address, browser type, device information, pages visited, time spent on pages, and referring URL.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect this data. This helps us analyze Site traffic, improve user experience, and deliver targeted advertisements.
3. How We Use Your Information
We use the information we collect for the following purposes:
We use the information we collect for the following purposes:
To Provide Our Services: To match Consumers with home service Providers and to deliver leads to those Providers.
To Communicate: To contact you (via phone, email, SMS) regarding your service request, your account, or to respond to your inquiries.
For Marketing and Advertising: To send you promotional communications (you can opt-out at any time). To display targeted ads to you on other websites based on your browsing behavior on our Site (often called "interest-based advertising").
To Improve Our Site: To analyze trends, monitor Site performance, and develop new features and services.
For Security and Fraud Prevention: To protect our Site, services, and users from fraudulent or illegal activity.
4. How We Share Your Information
We share your information in the following ways:
We share your information in the following ways:
With Home Service Providers: This is the core of our service. When you submit a request for home services, we share your information (name, contact details, service details) with one or more pre-screened service professionals in our network who are qualified to perform the service in your area.
With Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These vendors are contractually obligated to use your information only to provide these services.
For Legal Reasons: We may disclose information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend our rights or property, (c) prevent fraud, (d) protect the personal safety of users of the Site or the public, or (e) protect against legal liability.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as a business asset.
5. Your Privacy Choices and Rights
Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails. You can opt-out of promotional text messages by replying STOP.
Cookies: Most web browsers are set to accept cookies by default. You can usually adjust your browser settings to remove or reject cookies. Please note that doing so may affect the functionality of our Site.
"Do Not Sell or Share My Personal Information": Depending on your state of residence (e.g., California, Virginia, Colorado), you may have the right to opt-out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising. We may sell or share personal information with advertising partners. To exercise your right to opt-out, please click here: Do Not Sell or Share My Info or contact us at chris@surecallsolutions.net.
Access, Deletion, and Correction: Depending on your jurisdiction, you may have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us using the information in the "Contact Us" section.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, accounting, or fraud prevention purposes).
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, accounting, or fraud prevention purposes).
7. Children's Privacy
Our Site and Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.
Our Site and Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.
8. Security
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information. However, no electronic transmission or storage method is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information. However, no electronic transmission or storage method is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this policy periodically for any changes.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Sure Call Solutions
114 Barrington Town SQ. #200
Aurora, OH 44202
[chris@surecallsolutions.net
440-996-5210
114 Barrington Town SQ. #200
Aurora, OH 44202
[chris@surecallsolutions.net
440-996-5210
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